£0.00 Terms and Conditions
General information
Dzire.orgEkomers Europe OÜ, Rännaku pst 12, 10917 Tallinn
support@dzire.org
Payment
We accept the following cards: Visa, Mastercard.We do not charge card fees.
Freight
Shipping on Dzire.org. is free for members. For non-members, £4.50. Your package / packages will be delivered by Royalmail from our supplier (3-14 days) – Stock items will be sent to the nearest parcel shop / post office (3-14 days).Right of withdrawal on goods
As a consumer, you have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in a single order, and they are delivered separately, the period runs from the day you received the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to support@dzire.org or use the standard withdrawal form, which you will find at the bottom of the trading conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.Please note that you will not get the shipping costs back if you regret part of your purchase.
No right of withdrawal
These agreements cannot be cancelled:Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back.The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement. We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Contact us for further instructions at: support@dzire.orgRight of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods. This means that you have the right to complain for 24 months.If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
The item is sent to:
Contact us for further instructions at: support@dzire.orgWhen returning the item, please include a detailed description of the problem.
Return of damaged/defective goods
Has your product been damaged or has a defect upon delivery? Then it is important that you notify our customer service as soon as possible by e-mail support@dzire.orgHere you will receive instructions on how the process/treatment will take place.
It is important that you follow them so that the matter can be dealt with as quickly as possible. Please note that the processing of the case can take up to 48 hours.
Personal data policy
We need the following information when you shop with us:Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with Dzire.org and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at https://dzire.org is Dzire.org.
You have the right to be informed about which information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: support@dzire.org
Access to complaints
If you as a consumer want to complain about your purchase, you must contact support@dzire.org. If we are unable to find a solution, you can send a complaint to:In order to be able to complain, the product or service that you want to complain about may must have a minimum cost, and there may be a fee to have the complaint processed.
You can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
The trading conditions were last updated on 01.01.2024
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
Dzire.orgEkomers Europe OÜ, Rännaku pst 12, 10917 Tallinn
e-mail: support@dzire.org
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered it: _______________________________
Received on: _______________________________
Consumer’s name: ______________________________________________________________________
Consumer’s address: _________________________________________________________________
Consumer’s signature: _________________________________________
Date: _________________ (only if the content of the form is communicated on paper)